UVdesk

UVdesk offers a cloud-based and open source helpdesk solution that helps businesses in the e-commerce industry to manage interactions with their customers. UVdesk provides multi-channel support and third-party integrations, support ticket management, task and email management, customer follow-up tracking and more. 

UVdesk allows users to create tasks and set task deadlines for support agents. The solution provides a form builder application that helps users to create customizable forms that can be integrated with websites.

Ticket administration tools include email piping, converting emails to tickets, bolting and deleting ticket threads and forwarding tickets. Built-in email templates and themes are also provided by the solution. Additionally, UVdesk offers features like a file viewer, agent performance monitoring and PCI DSS compatibility to secure users' data.

Features:

• Ticket management: UVdesk allows you to create, view, and manage your customer support tickets. You can track the status of tickets, assign them to agents, and add attachments.
• Knowledge base: UVdesk includes a built-in knowledge base that you can use to share information with your customers. You can create articles, categorize them, and make them searchable.
• Automation: UVdesk includes a number of automation features that can help you streamline your customer support process. You can create rules that automatically assign tickets to agents, send email notifications, and more.
• Reporting: UVdesk provides detailed reports that you can use to track the performance of your customer support team. You can see how many tickets you have received, how long they have taken to resolve, and more.

Pricing:

UVdesk is free to download and use. However, there are paid plans available that offer additional features and support.