Kustomer

Kustomer is a cloud-based solution, which helps small to large businesses streamline communication and provide client support via multiple channels. Key features include sentiment analysis, live agent auditing, workflow creation, proactive messaging, agent routing, role-based permissions and reporting. 

The solution enables agents to access past conversations or order histories, segment customer groups, and resolve inquiries within a customizable workspace. Kustomer allows team members to maintain a single-threaded conversation with clients through SMS, voice, social media, email and more without switching screens. Additionally, supervisors can use the application to monitor the status of agents, available capacity and assigned queues in real-time. 

Kustomer is a customer service platform that helps businesses deliver exceptional customer experiences. It offers a wide range of features, including:

• Live chat: Kustomer's live chat feature allows businesses to connect with customers in real time.
• Email: Kustomer can be integrated with email, so businesses can receive and reply to customer emails from within the platform.
• Social media: Kustomer can also be integrated with social media, so businesses can respond to customer queries on Twitter, Facebook, and other platforms.
• Knowledge base: Kustomer includes a knowledge base feature, which businesses can use to store and share information with customers.
• Reports: Kustomer provides businesses with a range of reports, which they can use to track customer activity and improve their customer service strategies.

Features

In addition to the features mentioned above, Kustomer also offers a number of other features, including:

• Automated workflows: Kustomer can be used to automate customer service workflows, which can help businesses to save time and improve efficiency.
• Integrations: Kustomer can be integrated with a wide range of other applications, including CRM systems, marketing automation platforms, and help desk software.
• Customization: Kustomer is highly customizable, so businesses can tailor it to their specific needs.

Pricing

Kustomer offers a variety of pricing plans, starting at $199 per month for up to 100 agents. The pricing plans are based on the number of agents, so businesses with more agents will pay more. Kustomer also offers a free trial, so businesses can try it out before they buy it.