Discover the best free & premium tools to build your own product on Filamentapps.dev

Get Started Now

Platform Overview

Gorgias

Gorgias

Gorgias is the ecommerce helpdesk that turns your customer service into a profit center.

Visit website

Gorgias is a customer support platform built for e-commerce companies. It helps businesses provide better customer support by providing a single platform for managing all customer interactions, including chat, email, phone, and social media. Gorgias also offers a variety of features to help businesses automate their customer support processes, such as canned responses, macros, and rules.

Features:

  • Chat: Gorgias provides a live chat widget that can be embedded on your website or in your app. Customers can use the chat widget to contact your support team for help with any issue.
  • Email: Gorgias integrates with your email inbox so that you can manage all customer emails from within the Gorgias platform. You can also use Gorgias to send automated email responses to common questions.
  • Phone: Gorgias offers a phone support feature that allows you to answer customer calls directly from the Gorgias platform. You can also use Gorgias to record and transcribe customer calls.
  • Social media: Gorgias integrates with popular social media platforms, such as Twitter and Facebook, so that you can respond to customer queries on social media.
  • Automation: Gorgias offers a variety of automation features to help you streamline your customer support processes. For example, you can create canned responses, macros, and rules to automate common tasks.
  • Reporting: Gorgias provides detailed reporting on your customer support activity. This information can help you track your performance and identify areas where you can improve.

Pricing:

Gorgias offers a variety of pricing plans, starting at $49 per month for up to 10 agents. For more information on pricing, please visit the Gorgias website.

Overall, Gorgias is a powerful customer support platform that can help businesses provide better customer support. It offers a wide range of features, including live chat, email, phone, social media, and automation. Gorgias also provides detailed reporting to help businesses track their performance and identify areas where they can improve.